FAQ OLD


What paper do you print on?

The limited  and open editions are printed on a museum-grade, fine art paper stock, with guaranteed archival qualities. All editions are hand printed and quality checked by experts at theprintspace, the UK’s leading photo & fine art print provider.

Most prints are on C Type Fuji Crystal archive paper with a semi-matt finish. The paper is coated with a slightly stippled texture, giving a very natural photographic finish with subtle colour. Great versatile paper, very natural, and works well with all photographic images. Maintains colours very naturally, giving a detailed, 3-dimensional beautiful photographic reproduction. 

For some prints, mostly the ones more graphical in nature, I offer prints on Hahnemühle Photorag. The paper gives muted blacks with even colour reproduction and excellent detail. The surface has minimal texture with a chalky smooth cotton feel which creates smooth colour gradients. It has a delicate surface, so we recommend extra care when handling.

Please refer to each individual's print product page for an exact detail of which paper is used.

 

 

Do you offer framed prints?

By default I sell unframed prints. Should you be interested in acquiring framed prints you are welcome to contact me at mail@martinrosenkranz.photography and we will find a custom solution to fit your needs, specifications and budget.

All unframed prints come with a 5 cm white border to give you a margin for framing or matting.

 

Where are my orders printed?

I collaborate with theprintspace, one of Europe's leading and award-winning professional fine art & photographic printing services. Orders are fulfilled and in their facilities in London and Düsseldorf and shipped worldwide 

 

How many limited editions are there?

We are offering limited editions in the following 3 sizes:

    • Open Editions 0f 20cm x 30cm 
    • 50 editions of 20 x 30 cm, 8 x 12 inches
    • 25 editions of 40 x 60 cm, 16 x 24 inches
    • 10 editions of 61 x 91 cm, 24 inches x 36 inches
  • Note that sizes may differ from image to image because of resolution and artistic cropping. Please refer to an individual print product page for exact details.

Limited edition prints come with a numbered holographic certificate of authenticity digitally signed by Martin Rosenkranz, providing limited edition provenance.

 

What are the shipping costs?

I offer free worldwide shipping on unframed prints for the rest of the year 2020 unless otherwise noted.

 

Do you have a refund policy?

Every order comes with a money-back guarantee.

I am positive you will really enjoy and love your print. Should you not be satisfied for any reason, you may return the item within 14 days and receive a full refund. 


To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at mail@martinrosenkranz.photography We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You shall bear the regular costs of the return shipment. 


You can always contact us for any return question at mail@martinrosenkranz.photography

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

How and where are prints shipped from?

We ship prints that are A3 and smaller flat in an envelope with a sheet of reinforced card, prints that are larger than A3 size are sent rolled in a sheet of protective card and packed in a tube with bubble wrap!

Prints are produced in Düsseldorf for deliveries within the EU and in London for deliveries within the UK and the rest of the world. 

Orders are shipped using Royal Mail for international or Deutsche Post/DHL for EU orders.

All orders are fulfilled by Creative Hub

When are orders sent to production?

 

How long is the delivery time?

Orders are produced and despatched within 48 hours. It usually takes around 3-5 working days to reach the final destination.


You will receive an email notification with tracking information when the order has shipped from our studio.